Daily Gratitude: Marco Polo (Day 1,086)

In April 2017 I kicked off a gratitude challenge where I wrote a daily blog post for 30 days (more on my learnings here). When the challenge ended I decided to continue the habit but only occasionally share gratitudes on my blog.  

One of the challenges I’ve faced while physically isolating during COVID-19 is the lack of connection to the outside world. Marco Polo (no, not that one, or that one) is a video chat app that’s been a gamechanger for me.

There are countless ways to stay connected. Phone calls, Facetime, and Zoom/WebEx are great for real-time, synchronous communication. They’re great for talking with friends, family, and colleagues at the same time. Text messages work well for asynchronous communication and I love being able to respond at times that are convenient.

I love Marco Polo because it provides asynchronous video communication. I experience the joy of connecting face-to-face but don’t have to get everyone together at the same time. Through Marco Polo, I can watch video messages at my leisure, then create and send a video when convenient. It’s super easy to use and makes staying in touch fun.

Isolating physically has been a challenge for me and countless others. Meaningful connection is a basic need for everyone and I’m grateful we have technology in Marco Polo that can help fill that need.

Career Q&A with Lisa Lee, VP of Global Culture, Belonging, and People Growth at DoorDash (#7)

Our next Career Q&A is with my friend and colleague Lisa Lee, VP of Global Culture, Belonging, and People Growth at DoorDash. Lisa provides fantastic advice on bouncing back from failure, creating stronger and more inclusive teams, and the need to continually invest in building relationships.

Lisa Lee is the VP of Global Culture, Belonging, and People Growth at DoorDash. She oversees Employee Connections, Diversity & Inclusion, Internal Communications, and Learning & Development, weaving together these four critical areas to create an interconnected strategy so DoorDash’s employees can do the best work of their careers.

Lisa joins DoorDash from Squarespace, where she led the creation of its first diversity and inclusion strategy. Before Squarespace, Lisa served as Pandora Media’s first Director of Diversity and Inclusion Strategies. Prior to joining Pandora, Lisa was at Facebook where she led initiatives in User Operations, Product Operations, and Diversity Programs.

Lisa served as the publisher of Hyphen magazine, an award-winning publication about Asian American arts, culture, and politics, co-founded Thick Dumpling Skin, a positive body image community for the Asian American community. Most recently, she co-launched The Margin, making space for people of color at conferences around the world.

lisa lee

What’s a book that has influenced your career or life, and why?

Bryan Stevenson’s Just Mercy is a book I will forever remember not just for the important message it has for all of us, but also for the way it made me feel. 

Just Mercy documents Bryan Stevenson’s life long quest to free wrongly convicted people from death row. The majority of his clients being poor people of color from the South who were targeted in a justice system that is systematically unjust. 

I remember the day that I finished the book, I went to a meeting for a nonprofit organization that I volunteered with and just cried the whole drive there. In doing diversity and inclusion work, one can easily become so well versed with the data and “the business case for diversity” that it’s easy to forget about the lives of real people who are impacted as a result of racism, sexism, and other forms of bias. Bryan Stevenson’s message reminded me that if we want to solve the problems that we see, we must become intimate with the people impacted and the system that perpetuates those persistent problems.

Was there an experience you had before age 21 that shaped who you are? What was it?

I was born and raised in Taipei, Taiwan. At the age of nine, my family immigrated to South Africa and we immigrated again to Los Angeles, California when I was 15. Throughout, my parents weren’t always with me and my siblings because they worked abroad to provide for us. 

The experiences of assimilating within such vastly different cultures without a traditional family unit had a profound effect on me in my understanding of the world and myself. I learned to be independent and to trust myself (as much as this is a lifelong journey). I learned to be resilient and to acknowledge my differences. I also learned that you can learn from everyone around you, especially those who don’t look like you or reflect your upbringing. 

How has a failure, or apparent failure, set you up for later success? Do you have a “favorite failure” of yours?

Earlier on in my career, I prided myself on being principled. I had a strong sense of right and wrong. Frankly, I probably felt like I was right most of the time! While this served as a guiding light for me in my life, it didn’t help me to be a great listener and I didn’t always make room to understand other people’s perspectives. Rather than asking myself, “how can I make sense of this?”, I would double down and become frustrated. 

This lack of curiosity on my part resulted in some major failings with internal partners and stakeholders, where even as I wanted to lead, I was getting further and further away from that goal. 

Looking back, the failures helped me to learn a few things: 

  • Listen, and do not listen to speak or defend. Listen to understand the other person’s perspective and the impact that you had on them through your actions 
  • Hone and master your craft. Deliver excellence always, even when it is hard. If you’re thinking that people have different standards of excellence, sure. Then go back to #1 and also ask yourself “am I putting out work that I am proud of?”
  • It’s ok to feel ashamed, but don’t let it erode your faith in yourself. We all have our good days, bad days, highs and lows. Take the time to acknowledge, “I could’ve handled that better” and even sulk for a few days is absolutely ok! But don’t beat yourself up to the point when you’re so down on yourself that you can’t see clearly. 

What advice would you give to a smart, driven college student about to enter the “real world”? What advice should they ignore?

Graduating from high school, I didn’t get accepted to any of the schools I had my heart set on. Growing up in a community where mostly many people in my circle touted their prestigious school acceptance like a badge was especially tough. It was around that time that my dad told me that life is a marathon, so don’t let one milestone (or the lack thereof) be the determination of where you’re going. This stuck with me. We all have our own timeline, even if you don’t know where that destination is. Focus on being the very best at what you get to do every day. Be prepared, do your homework, and ask questions. Be open to all possibilities, and friendships, because you never know what doors people can open for you. 

This may be an unpopular opinion, but I would ignore the advice around “don’t worry about money,” or “just follow your dreams.” Financial independence for me was incredibly important since my family was far from well off. At a young age, I knew that my parents were under a lot of pressure for taking care of their four children and I knew that I wanted to 1) not be a burden on my parents financially, and to 2) take care of them one day. Depending on your circumstances, money could be a very real reality for you. Find ways to feed yourself and your family (literally), as well as your soul. It may mean putting in more work, after work hours, but know that the two are not mutually exclusive. 

What are the bad recommendations you hear in your profession or area of expertise?

These are more common mistakes that get shared out as good practices rather than bad recommendations.  

  • Start with “gender diversity”: Gender diversity is oftentimes, in action, synonymous with increasing, promoting, and retaining white women. This is dangerous because it implies there’s a pecking order in how a more diverse and inclusive workforce can and should be achieved, and it further ostracizes and excludes women of color (and men of color) by not addressing experiences that they’ve had. 
  • Setting up Employee Resource Groups as (the start to) a company’s diversity and inclusion (D&I) efforts: Employee Resources Groups can only be as successful as the leaders of the company want them to be. They’re oftentimes seen as fun extracurricular activities that only the employees themselves care about, yet companies like to tout them as a badge of honor. It’s important to remember that Employee Resource Groups are oftentimes formed to yes, build community, but also to address gaps that underrepresented employees feel, whether that is a lack of representation in the company’s leadership or practices that could be improved to be more inclusive. Therefore an incentive and reward structure needs to be created to sustain Employee Resource Group participation, and funding, as well as leadership involvement, needs to be built into the structure from the beginning. 
  • Focusing D&I efforts mostly on recruiting, or at the talent attraction level: Many companies think of D&I as a recruiting problem, and think that investing in recruiting is a good start, instead of looking at the employee lifecycle holistically. While it is important to set goals around increasing underrepresented people in the applicant pool, it is just as important to ensure that people can come into your company and grow to have meaningful impact. 
  • Learning and Development efforts being separate from D&I efforts: “Unconscious Bias Trainings” have traditionally been divorced from manager trainings and other curriculum offerings at a company. Amongst training topics, such as coaching and delegation, where unfair treatment often happens, it is important to educate how bias can cause us to give disparate amounts of time to people of different backgrounds and how we may inadvertently delegate more “house” work to women, such as note-taking and planning team offsites. In order to correct unhealthy power dynamics at work, especially if your company has had a more homogenous workforce, it is key to embed D&I training into all L&D efforts because it is incumbent on everyone to create an inclusive culture that will enable diversity to grow. 

What’s one of your proudest professional accomplishments? 

In addition to purchasing my own home before I turned 30, I’ve been able to support my parents and siblings in their home ownership. As an immigrant and a child of immigrants, I’ve spent most of my life being obsessed with the idea of “home” and I love that we’ve been able to find it and create it for our family.  

What habit or practice helps you manage stress?

A few years ago I made physical fitness a priority to help me manage stress and to feel more balanced. I work out with a kettlebell trainer twice a week and go to yoga about twice a week. During the summer I love biking in New York as a form of (fun) commute. 

I also set reading goals every year to get through a number of fiction books. To reach the goal, I go down the rabbit hole of finding my “next book” and it can be fun researching. 

One of the greatest benefits of living in New York is, of course, experiencing great art! I was a theatre and performance studies major in college so I make sure to attend theatre performances, live music, and even comedy. It’s always inspiring to be wow’ed by other people’s creativity, which helped me to think about how I can be even more innovative in my own work. 

If you could go back in time to when you were entering the workforce and give yourself one piece of advice, what would it be?

Invest more time in relationships. Given that I had a lot of interests outside of work, I didn’t spend a lot of time getting to know my coworkers because I always had somewhere to go, whether that was volunteering or my existing friend circle. Many people that I used to work with are doing absolutely incredible things now with their lives and I could be learning more from their journeys.

For more Career Q&As, click here, or you can check out my monthly newsletter.

Career Q&A with Kelly Palmer, Chief Learning Officer at Degreed (#6)

Our next Career Q&A is with Kelly Palmer, the Chief Learning Officer at Degreed. Kelly offers great advice on managing career transitions, developing confidence, and the three “power skills” that will make you successful in the future of work.

Kelly Palmer is on a mission to change the way the world learns. A well-known thought leader on learning, business, and career development, she is currently on the executive team of Degreed and was formerly the chief learning officer of LinkedIn. She is the co-author of the book The Expertise Economy: How the smartest companies use learning to engage, compete, and succeed, which was named one of the best business books of 2019. Kelly speaks regularly at companies and business conferences around the world, has been featured in Harvard Business Review, the Financial Times, Fast Company, Entrepreneur, Inc, and Barron’s among others. Kelly lives in San Francisco.

Kelly book photo high res may 22 2018

What’s a book that has influenced your career or life, and why?

This may sound cliche, but “To Kill a Mockingbird” really influenced my early life as a child and then again when I was older. I remember watching the movie with my mom when I was a child and realizing for the first time that there was injustice in the world and that there were people like Atticus Finch who stood up for what was right even when so many were against him. Later in high school we read and analyzed the book and then again in college as an English major I studied it extensively. It has always held a huge place in my heart and in my thinking about life.

Was there an experience you had before age 21 that shaped who you are? What was it?

My mom was diagnosed with cancer when I was 17 and died when I was 19 and a freshman in college. I was incredibly close with her and losing her at such a young age (she was only 39) and at such a formative time in my life forever shaped my worldview and my perspective on life. For the first few years after her death, I was angry, lost, and confused, but then I was determined to embrace life’s opportunities because, after that experience, it seemed that not much in life could ever be so tragic. There is a certain strength that comes with early loss, and I think that’s influenced so much of my life.

How has a failure, or apparent failure, set you up for later success? Do you have a “favorite failure” of yours?

It’s interesting in retrospect to see what choices or events in life change the path you are on. For example, when I was early in my career, I applied for a job at Microsoft and didn’t get that job. If I had gotten that job, I would have moved to Seattle and been on a different path. Instead, I got a job at Sun Microsystems where I spent 20 years of my career, met my husband, and stayed in the Bay Area.

Later in my career when I was running a large product development organization, I interviewed for a job in a different group in engineering at Sun and didn’t get that job, but ended up going into the learning field instead. At the time, not getting those jobs seemed like huge failures to me, but over time I realized those “failures” just set me up for different opportunities in my life.

What advice would you give to a smart, driven college student about to enter the “real world”? What advice should they ignore?

I actually talk to quite a few recent college grads (my son and his friends are in that category). There is so much pressure to get a great job and be on a career path and to move up quickly, and my advice is to instead look for experiences that will help you build your skills and not focus so much on promotions and the job that pays the most money.

Those things can come over time, but if you get experiences that show that you have and are learning skills that are critical to the future of work, that’s what is going to help people be successful in the long run. For example, if you demonstrate learning agility (the curiosity and motivation to learn new skills over the entirety of your career); if you show that you can communicate and collaborate effectively; and, if you have emotional intelligence and empathy, those things will take you far in your career. Those uniquely human skills are what I call “power skills” that will make you the most successful in the future of work.

What are the bad recommendations you hear in your profession or area of expertise?

I hear executives and leaders at companies try to solve business problems by suggesting we just send everyone to a training class! It really drives me a bit crazy. We write in The Expertise Economy an example of one company wanting to send all managers, at every level, through a training class that will help them make better hiring decisions because a few managers were making bad hiring decisions. This one-size-fits-all approach does not work. Many managers already have that information and know what they should be doing, but are just not applying it; other managers may be really great at this skill already; and others may not be hiring people at all at this time, so the information is not relevant. This is not a good approach, but it’s the first thing people jump to when trying to solve a problem. As people in my profession know, this might not even be the real problem you are trying to solve.

If you could go back in time to when you were entering the workforce and give yourself one piece of advice, what would it be?

Have more confidence. When I was mid-career, I had a leader at Sun Microsystems coach me on going after new opportunities and having more confidence in my abilities and it really made a difference. I’m not sure he even realizes what an impact it made on me and my career, but I’ve tried to pass on that advice and coaching to people I’ve managed and mentored over my career. The research shows that women in the workforce feel they need to have 100% of what is needed when they apply for a job and that men feel they need about 60%. That’s about confidence in your abilities and the mindset that you will be able to do that job.

What’s one of your proudest professional accomplishments? 

For a while, I’ve had a dream of writing a business book to help impact the way people think about learning, and last year that book was published: The Expertise Economy: How the smartest companies use learning to engage, compete, and succeed. The thing I’m most proud of is the feedback I’ve been getting from people in the industry that it’s helping them in their companies move to a new paradigm in learning.

What’s something unexpected that has happened in your career, and how have you responded?

I was asked to move completely out of my comfort zone and area of expertise to integrate one of the companies we were acquiring at Sun. At first, I was thrown off balance wondering if I could actually do it. But, then I gained some confidence and got some coaching and mentoring along the way and I realized I not only could do it, but I could do it quite well. That turned into a career move to corporate strategy at Sun where I ran the acquisition integration function for all the companies we were buying at Sun.

Since entering the workforce, how have you changed or transformed?

That’s a big question since I think throughout my career I’ve been changing and transforming. Probably the biggest area where I’ve changed is that I’m more confident about working on new and interesting challenges that I haven’t tackled before and that learning about new things keeps life interesting.

What habit or practice helps you manage stress? 

I have two golden retrievers and I take them for long walks so we all get some exercise and get the endorphins going. Getting outside and walking (sort of like a walking meditation) always helps me think and reflect on both my personal and professional life and is a great way to manage stress.

Who is one person, dead or alive, who you admire? Why do you admire them? 

I just watched the documentary “Inside Bill’s Brain: Decoding Bill Gates.” What an amazing human being. When I was at Sun Microsystems he was always painted as the bad guy since Microsoft was one of our biggest competitors, but I’ve got a completely different view now. What he’s doing to try to solve some of the world’s biggest problems (climate change, world disease) is so admirable and I also admire his relationship with his wife, Melinda, and how they are working on these challenges together. While some use their fortunes for their own personal gain, he has devoted himself to higher causes and that I greatly admire.

When have you felt stuck in your career? How did you break out of it or push forward?

I felt stuck for a while after I moved into corporate strategy. I was always open to new opportunities but didn’t feel like I was necessarily doing what I was personally and professionally passionate about. That’s when I completely changed my career and went into the learning field. I thought maybe I should quit the tech industry and move into non-profit and focus on education, but realized I had no experience in either non-profit or education! Then I got an opportunity to move into an executive position at Sun to lead part of a large learning organization — the leader then took a chance on me. It was the turning point in my career and I’m forever grateful for it. I ended up going back to school to get my master’s degree while working and studied adult learning theory and education technology. It’s been my passion ever since.

For more Career Q&As, click here. Or you can check out my monthly newsletter.

You Don’t Have to Burn the Boats. Do This Instead.

In 1519, the Spanish commander Hernán Cortés arrived in the new world with grand ambitions of conquering Mexico. The story is told that before entering battle he gave instructions to destroy the ships his men had used to sail to the Americas. This audacious act sent a clear message: There is no turning back. We will conquer or we will die.

Image result for hernan cortes
Hernán Cortés, courtesy of Biography.com

This story of Cortés burning his ships has become the stuff of legend. I still remember the first time I heard it. I was in awe at Cortés’ boldness and left with the lesson that if I was to find true success, I need to go all-in and burn the proverbial boats. 

Of course, there’s something to be said of a grand act that signals to both you and others that you mean business. Burning the proverbial boats is inspiring. It’s radical. It’s courageous. But for most, it’s unwise and it’s unnecessary. 

Take Richard Branson, an entrepreneur widely viewed as someone willing to bet the entire farm to win. In the early 80s, Branson was anxious to meet his romantic interest in the Virgin Islands but his flight got canceled. He then marched to the back of the airport, handed over his credit card, and hired a plane.

Borrowing a blackboard, he wrote “Virgin Airlines one-way: $39 to the Virgin Islands” and filled up the flight with all the bumped passengers. The next day he called Boeing, shared that he’s thinking of starting an airline called Virgin and asked if there were secondhand 747s for sale. He struck a deal with Boeing and founded what came to be known as Virgin Atlantic. 

Branson’s actions were bold and audacious. We may think, “Now that’s a man willing to burn the ships and really swing for the fences!” But as it turns out, there’s more to the story. 

Branson was already the successful CEO of Virgin Records and had a lot to lose by entering the capital-intensive airline industry. In an interview with Tim Ferriss, Branson shared that the leadership team at the record company thought his idea to start an airline was crazy. They were worried he’d risk everything. 

“Look,” Branson told them, “I promise that I’ll only go into the airline business on one condition and that is if I can persuade Boeing to let me hand the plane back at the end of the first year to protect the downside. So I knew the worst that could happen would be there would be six months of the profits of Virgin Records we would lose if it didn’t work out. Boeing agreed to it.” 

We tend to think that true success requires a risk-it-all, conquer-or-die mentality. Some may take this approach, but you don’t have to. Instead, you can mitigate the risk from big decisions taking an experimental mindset. 

Let’s say you’re a financial analyst thinking about becoming a software developer. The burn-the-boats approach is to quit your job and get a master’s degree or enroll in a coding boot camp. The experimental approach is to do an informational interview with your engineer sister-in-law, read a book on programming languages, or take a free coding course. 

Or maybe you’re at a Fortune 100 company and the startup world seems to be calling you. The burn-the-boats approach is to quit your job and move to San Francisco. The experimental approach is to attend tech meetups, find part-time work at a startup, or simply take a visit to San Francisco. 

You’ll never fully escape the risk-reward tradeoff, but small tests will help you achieve the greatest reward with the least amount of risk possible. It’s about unlocking the upside while capping the downside. Little experiments give you the data you need to make the big decision. 

Cortés may have achieved success by burning his boats, but you don’t have to.

Career Q&A with Ann Hiatt, Leadership Consultant and Former Executive Business Partner to Jeff Bezos and Eric Schmidt (#5)

I recently kicked off a series of Career Q&As with successful leaders. The goal is to provide practical advice and insightful lessons you can leverage to further your career. Next up is Ann Hiatt, a leadership consultant, and the former Executive Business Partner to Jeff Bezos and Eric Schmidt. Ann offers great advice on taking career risks, trusting your intuition, and effectively managing stress.

Ann Hiatt received her initial business training during 15 years as the Executive Business Partner to Jeff Bezos (CEO of Amazon) and Eric Schmidt (CEO and Executive Chairman at Google/Alphabet). Ann now consults with executives of Fortune 500 companies as well as European and Silicon Valley startups and is on several advisory boards. Ann has recently relocated from Silicon Valley to Europe and brings with her a unique perspective on what it takes to succeed in business today and how to apply that to any organization. She is also a sought-after international speaker having spoken at conferences across five continents.

Ann is a native of Seattle and studied International Studies at the University of Washington before moving to California to begin a Ph.D. at UC Berkeley. She speaks Swedish fluently and Spanish conversationally among other European languages. In her elusive free time, Ann enjoys running, scuba diving and traveling.

ann hiatt

What’s a book that has influenced your career or life, and why?

I love anything written by Adam Grant. His book, Originals, is a favorite of mine since I’ve spent 15 years of my career surrounded by and collaborating with truly original thinkers and am fascinated by them. His insights and research really ring true for me. Also, he’s a spectacular human being. If you’re not already following him, you should!

Was there an experience you had before age 21 that shaped who you are? What was it?

My first job ever was at a startup in Redmond, Washington in 1995 (back before anyone knew what a startup was). I learned from the entrepreneur founders (who were also brothers) what it’s like to start your own company, land your first clients and grow your first team. I had no idea how much that job was preparing me for my future career at Amazon and Google and beyond. 

How has a failure, or apparent failure, set you up for later success? Do you have a “favorite failure” of yours?

I almost killed Jeff Bezos two months after being hired at Amazon in 2002. Seriously. Luckily that isn’t the end of the story or my career.  While it was the worst day of my professional life, it taught me that no matter how spectacularly you fail you always learn something. When the helicopter that I hired for Jeff Bezos crashed with him inside I learned that I am really good under pressure and with crisis management.  I just hope to never need to use that skill in that way again!  

What advice would you give to a smart, driven college student about to enter the “real world”? What advice should they ignore?

I would say to take big risks early on. Don’t be afraid to ask the “dumb” questions or to show lots of ambition.  You will never ever receive anything if you don’t ask, so be bold! I wish I had learned that lesson 10 years earlier than I did.  Oh, and max out your 401k savings contributions every year—especially in those early years. Compound interest is your best friend! 

What are the bad recommendations you hear in your profession or area of expertise?

I have been lucky to work in very innovative companies and teams. With that said, there have been times when even those people told me no when I wanted advancement. I had to trust my gut, rather than listening to advice to be happy with what I had, and push harder to find creative ways to accomplish my growth goals. Eventually, that meant taking the scary step of starting my own venture.

If you could go back in time to when you were entering the workforce and give yourself one piece of advice, what would it be?

Be bold! Aim much, much higher than you can currently imagine. 

What’s one of your proudest professional accomplishments? 

Most of my proudest moments involve creating success within impossible circumstances. At the moment that means building a 6-figure consulting business in less than a year after leaving Google—all while in a new country, language and network.  I love helping global entrepreneurs thrive!

What’s something unexpected that has happened in your career, and how have you responded?

My very first job out of university was working for Jeff Bezos at Amazon. That came very unexpectedly and literally changed the course of my life. I learned not to fear failure, to be bold, and to trust my instincts. 

Since entering the workforce, how have you changed or transformed?

When I started at Amazon in 2002 I was timid and deferential. That didn’t last long!  In order to survive in that environment, you have to be daring and confident. Those lessons served me well when I left Amazon to start a Ph.D. at UC Berkeley and then in my 12-year career at Google as the Chief-of-Staff to the CEO. Now as an independent consultant I use those skills and experiences every day with my CEO clients. I am so blessed to have learned to be proud and confident whether I’m on stage, coaching a CEO or in a one-on-one mentoring session. I still have moments of doubt and imposter syndrome, like most high performing people, but I’ve learned how to combat.

When have you felt stuck in your career? How did you break out of it or push forward?

I loved every minute of working at Google but eventually decided to leave in year 12 because there weren’t opportunities for me to grow there. I had hit a ceiling that felt arbitrary and I wanted a bigger challenge. I realized that that kind of challenge would only come if I took a leap of faith in myself and started my own company. It’s been both terrifying and very satisfying.

Who is one person you admire? Why do you admire them? 

The notorious RBG! Ruth Bader Ginsburg is a pioneer who has broken glass ceilings for so many people. She is brilliant, clever, quirky and unapologetically herself. 

What habit or practice helps you manage stress? 

I had a full-on midlife crisis a few years ago and found that exercise is my very best form of therapy. (Although I did talk therapy as well!) I find now, even when life is happy and calm again, that I need protected time every single day to move my energy out of my head and into my body.  I need the sunshine and fresh air and relentless pace to keep me grounded so that I can then do my best mental work. In true Silicon Valley form, several years ago I signed up to run a half marathon to raise money for charity before I had ever even run a 5K. I am happy to say that I completed that goal (several times over now) and felt very strong and proud at the end—which was exactly what I needed at that moment in my life. I have continued these physical challenges to myself which helps my drive and confidence in all areas of my life.

For more Career Q&As, click here. Or you can check out my monthly newsletter.

Career Q&A with Scott Smith, CEO of CloudApp (#4)

I recently kicked off a series of Career Q&As with successful leaders. The goal is to provide practical advice and insightful lessons you can leverage to further your career. Next up is Scott Smith, CEO of CloudApp. He has a lot of good nuggets throughout and I particularly like his advice on spending as much time as possible feeling uncomfortable, how he balances work and family life, and the power that comes from assuming positive intent.

Scott Smith is CEO of CloudApp, whose mission is to enable instant business communication through quick shareable videos and images for its 3 million users. Before CloudApp, Scott spent three years at Facebook developing and launching the ‘Workplace’ collaboration tool. He joined Facebook through an $85m acquisition of Parse, a YC-backed developer tools platform. Before that, he spent three years at Dyn building its sales and partnership channels. Dyn would eventually be acquired by Oracle for $600m. He’s a dad of three of his own, and foster dad too. You can find him on Twitter at @scotcha1.

Scott Smith headshot

What’s a book that has influenced your career or life, and why?

“The Hard Thing About Hard Things” by Ben Horowitz. In the book, Ben tells a story about when he joined a brand new startup. His daughter had just been diagnosed with an illness, and he was extraordinarily busy and stressed. He spent a lot of his time thinking about his job, and himself. One day his father came over to visit, and as they sat and talked, his father said: “Ben, do you know what’s cheap?”. Ben replied, no, and his dad said flowers. He then said “Ben, do you know what’s expensive? Divorce.” 

His father was reminding him to refocus on what was most important — his family and their well being. This idea of family as a focal point in life has always been important to me. The idea that “No other success can compensate for failure in the home” is something that motivates me, and Ben’s book really resonated with this on a very practical level. 

My family keeps me grounded and focused. But frankly, the idea of family is often understated or shied away from in Silicon Valley. Most of us here are desperate to win, succeed, or to gain some level of notoriety. I loved the honesty and vulnerability that Ben showed in sharing that story. And it’s helped me throughout my 10+ years of marriage to always be reminded of how I got to where I am, and what’s most important.

Was there an experience you had before age 21 that shaped who you are? What was it?

When I was 19 I left the United States for 2-years to do a service mission in Birmingham England and Cardiff Wales. I can still remember my very first day as a full-time volunteer. I was picked up from our training center and I was immediately taken to the Birmingham City Center “Bull Ring”. The ‘Bull Ring’, was a popular shopping center booming with tens of thousands of people walking around. My leader said “Okay, go find someone to talk to” and he quickly disappeared. I looked around shocked, and very concerned, but made the decision to say “Hi” to the next person who walked by. From the moment I entered the UK, I was perpetually in a place of discomfort being asked to do hard things. And while it was hard, this experience allowed me to learn to embrace discomfort and try things that made me uncomfortable.

How has a failure, or apparent failure, set you up for later success? Do you have a “favorite failure” of yours?

At the age of 11, I tried out for the 11 & 12-year-old Milburn All-Star baseball team. For years I had been a well recognized, and fairly successful pitcher throughout our local little league, but when the list came out showing who had made the team — my name was notably absent. That team went on to play in the Regional Championships just shy of the Little League World Series. The team traveled all over the Northeast Region, stayed in hotels, were featured on TV, and they played against some of the best teams in the nation. 

I was really discouraged and disappointed to have not made that team. It was one of the first times in my life where I really felt the weight of what a future could look like where you might not be good enough despite your best efforts. While I can’t say that moment was the catalyst that led me to be the greatest pitcher in MLB history, that memory and moment has left an indelible mark in my mind and life of a feeling I just hate to experience. Failure is important, and it helps us grow, but I absolutely hated the feeling of coming up short, and ever since then it’s motivated me to work harder.

What advice would you give to a smart, driven college student about to enter the “real world”? What advice should they ignore?

My advice would be to spend as much time as possible feeling uncomfortable. Stretching yourself to try new things, and to say yes to things you might not have all of the information for.  One of my favorite moments as a very new sales rep at Dyn (my first full-time job after college) was when they invited me to work at their booth at a conference in Santa Clara, California. I had only just recently joined the company several weeks earlier, knew almost nothing about the product, and the first person I spoke to at the booth was a high ranking technology officer at Cisco (I’m pretty sure it was the CTO!). 

As I looked around me, hoping to receive help, no other team member was jumping in to help me, and I realized I was all alone. I stretched the knowledge I had about the product as far as I possibly could, and surprised myself when we ended the conversation several minutes later. Reflecting back on this experience, it all started from saying ‘Yes’, when my VP Sales, Kyle York, asked if I’d be willing to attend this conference last minute and fly across the country.

What are the bad recommendations you hear in your profession or area of expertise?

I hear bad recommendations all the time. But I also have a career behind me full of perspective. I think the worst kinds of recommendations are given without any context. These are recommendations that someone you are meeting with tells you before they understand your situation. Silicon Valley is full of thought leaders and ‘yogis’ who tell you their way is THE way. 

I think rather than providing a list of bad recommendations, and the ones to avoid, I’ve always tried to follow a relatively simple process that my dad suggested to me years ago when I started playing little league baseball. While I was young, every year I had at least one new coach. Each coach had different suggestions. Some would tell me to throw curveballs, others would tell me to carefully avoid them because they would hurt my arm. Other coaches would recommend I change my batting stance (move forward, or backward, change my hand grip). All of the suggestions came from a place of good intent, but if I changed my approach to the game as quickly as I was asked to, I wouldn’t have been able to keep up and it would have severely affected my game. 

In the professional world, any time I hear what seems like a great idea that might require me to change, I write it down, think through it for a few days, and consider how it could fit into my current approach. I also always tend to be a Googler of new ideas. I love to find other people who might have tried out the approach and to hear their experience. But what I’ve found to be the most compelling and powerful, is to, over time, build a group of people I respect and trust, who I can ask and solicit feedback from. So my recommendation is basically to take recommendations carefully and thoughtfully but to always be open to them.

If you could go back in time to when you were entering the workforce and give yourself one piece of advice, what would it be?

Always assume positive intent. This is a philosophy that I now live by, that has largely changed my work experience. By positive intent, I simply mean, when someone does or says something, choose to believe that they are acting with the intent of good. That they are trying to provide good feedback, or they are trying to help improve your product. Never choose to be a victim. Rather than spending time or energy believing that the person hasn’t put in their best, or that they are trying to do something that is hurtful to you, spend your energy and time believing that they have your or your companies best interests in mind.

What’s one of your proudest professional accomplishments? (while this can include an obvious accomplishment, feel free to include a more personal one)

On April 25, 2013 Parse was acquired by Facebook for $85m. This felt like a significant event for me because it demonstrated that we, as a small 20-person team, had built something so incredible that one of the largest companies in the market wanted us to join them. We even received an email from Mark Zuckerberg welcoming us to Facebook, expressing his desire to include us in his larger vision for the future of their developer business. But, maybe even cooler, and on a personal level, was that Parse was mentioned during a segment of Facebook’s quarterly earnings call. On that day, I received a call from my father in law who had mentioned that it was ‘pretty cool to hear about your company in the Wall Street Journal today’. 

What’s something unexpected that has happened in your career, and how have you responded?

When Parse was acquired by Facebook, we were all very surprised. We were brought together at a small all-hands meeting, and our CEO, Ilya Sukhar, excitedly (and a little anxiously), described that we would be joining Facebook. The team instantly had a million questions. Would we need to move our office from SF to Menlo Park? Would Facebook shut us down, like so many companies before it? Did we all have jobs still? The questions were many that day, and even after our CEO patiently answered many of them, our team was unclear about our future, and you could sense a general feeling of discomfort. 

After joining Facebook, it became very clear that there were some incredible opportunities in different and adjacent parts of their business. Facebook, for example, had a larger, and more mature, developer partnerships team. Rather than trying to go about everything alone at Parse, developing relationships and partnering with that team seemed like an obvious way to continue to grow Parse within Facebook. 

While on a developer relations trip in Europe, I had dinner with a Facebook director named Julien Codorniou. He was charismatic, energetic, and I felt like he had a great grasp of Facebook and its future. After meeting him, I reached out over email, and we developed a relationship that led to me joining his team. While my initial experience going through the Facebook acquisition was unexpected, I was able to leverage Facebook’s strengths to provide myself and Parse with a larger platform.

Since entering the workforce, how have you changed or transformed?

When I was in high school and college, I tended to frequently just ‘show up’ at classes, and tests. By ‘show up’ I mean to say that I either did little or no preparation. Looking back now, I’m not sure why. But I wouldn’t be caught dead doing that today. One of the biggest changes for me has been to realize that doing your best work takes an immense amount of effort and preparation. The workforce is a grind. You commonly hear the phrase, “Choose a job you love and you’ll never work a day in your life.” I don’t agree at all with that phrase. Work is a grind, and you need to be ready to grind. While I regularly get to experience the excitement and love for my work, I also regularly have to experience the deep troughs of failure, regret, and discouragement, and I still need to press on, prepare, and deliver what’s expected of me.

When have you felt stuck in your career? How did you break out of it or push forward?

9 years ago, I moved from the Manchester New Hampshire Dyn office, out to San Francisco to open a small west coast branch. I had, in large part, moved from the East Coast to the West Coast to be closer to family. My dad recently had back surgery and I wanted to be closer to support him in his advancing Parkinson’s Disease. 

Dyn provided a wonderful experience for me, but when I moved out West, I admittedly had underappreciated how hard it can be for a small branch to feel important to a primary headquarters. Not to mention the fact that I found it incredibly hard to transition from an incredibly beautiful 20k+ square foot office in Manchester to a literal 15×15 foot room with white walls and no windows. Just a small box for me to work in. My team and leadership were now remote to me, and it was a challenge to feel included, and supported. 

I pretty quickly felt like I was on an island, and I felt like over time there would be few opportunities for advancement given the low interest in growing that office by Dyn. As I started to go on more local sales calls, I frequently heard from the CEOs that were my customers that they would be interested in hiring me. I was admittedly a little surprised to hear this, but I started to become open to the idea of finding something better suited for my career track and interests. 

What habit or practice helps you manage stress? (the more specific you can be, the better)

For the entirety of my 10+ years of marriage, my wife and I have gone on a date night nearly every single Friday. The date night is pretty simple, and it usually follows some kind of template: whether it’s dinner and a movie, games and dinner, visiting a bookstore, or occasionally knocking off a few high priority to-dos at Home Depot. 

The main ingredient that I feel that is critical, and honestly the priority of the night, is the personal, devoted, and focused time spent building a relationship with my wife. We have 4 kids all under 8, and life can sometimes be pretty wild at home after work and there are few opportunities for quiet and peace. Quite literally, they seem to try and interrupt any and every conversation we try to have. 

The date night allows me to end the week, put down my phone and computer, and to begin to release and put down some of the stress I’ve been carrying. It helps me connect with a person that provides me with so much love and support, and it helps us put the week into perspective, and go into the weekend a little more slowly. Plus, and I think this is most important, it gives you time to find out how your spouse is doing, to find opportunities to do things with them that they love, and to remind them that even if you’ve been distracted a bit earlier this week, that this time is just for them, and you can show them how important they are to you.

For more Career Q&As, click here

Career Q&A with Eric Hass, Analytics Leader at Amazon (#3)

I recently kicked off a series of Career Q&As with successful leaders. The goal is to provide insightful lessons and practical advice you can leverage to further your career. The next interview is with Eric Hass, an Analytics Leader at Amazon. I love his advice on taking action without asking permission, avoiding the law of averages, and habits for managing stress.

Eric Hass is an Analytics leader at Amazon. He’s spent the past 10+ years in a mix of data and business roles, from leading teams to launch new products to driving growth in mature $100M+ businesses. He’s currently leading a cross-functional team (data science, software engineering, product management) to solve personalization and optimization challenges on Fire TV and Fire Tablets.

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What advice would you give to a smart, driven college student about to enter the “real world”?

One of the challenges to get the internship / job you want early in your career is that you may not have relevant experience for it. It’s a chicken and egg problem. This problem can also manifest itself later in your career if you want to change functions/industry, etc. My approach has been to find an opportunity to just start doing what I want to do before seeking a new job. A few years ago, I decided I wanted to transition from product/business management into data science and tech leadership, but I didn’t have a formal educational background in the area. I took on a project in my current role to develop a machine learning based product plan and did some self-study to learn the basics. I was able to leverage that experience to get an individual contributor role working closely with one of the most senior data scientists at Amazon. I focused on learning as much as I could in that role, and after a year was given the opportunity to lead a cross-functional team over science, engineering, and product management…So, my advice is to not wait for anyone to give you permission to do what you want to do. Just find opportunities to start doing it, and doors will open.

If you could go back in time to when you were entering the workforce and give yourself one piece of advice, what would it be? 

I would have prioritized getting educated in data science and computer science while in school. Being able to work with and lead engineers enables you to create value for customers at great scale, even if you don’t end up becoming a scientist or engineer yourself. I’ve learned a lot of this on the job and self-study, but I wish I would have prioritized it earlier.

What habit or practice helps you manage stress? (the more specific you can be, the better)

I focus on three things: 1) Sleep, 2) Exercise, and 3) Boundaries and focus.

Sleep – Through trial and error, I found that I get more accomplished by getting a full 8 hours of sleep, than by sleeping less and having reduced energy and mental capacity throughout the day. I know others who seem to be productive sleeping much less, but a lot of research is coming out on the short and long term benefits of sleeping a full 8 hours. The Circadian Code by Sachin Panda was eye-opening for me.  I recently attended a presentation by a sleep doctor about the topics in this book and was fascinated.

A few things have really improved the quality of my sleep. 1) Time-restricted eating – I try not to eat after 6-7pm. 2) I try not to do any difficult thinking after 7pm (or else it’s hard to turn my brain off). 3) I try to maintain mostly the same bedtime / wakeup times 7 days a week.

Exercise – I used to tell myself that I didn’t have time to exercise regularly. However, I’ve found that it’s the best investment of my time that I make in a day. Last year, I re-worked my schedule so that I could exercise every morning and have felt more energized throughout the day to be at my best.

Boundaries and focus – I try to be disciplined about when I’m working / not working and don’t check work email after I leave work (except on rare occasions). When I’m at work, I do my best to block off time every day to work on high impact projects without distractions.

*This is still a work in progress for me and I’m always experimenting with ideas to reduce stress and boost my productivity. I’d love to hear any practices that have worked for others!

What’s a book that has influenced your career or life, and why?

7 Habits of Highly Successful People and How to Win Friends and Influence People were foundational for me. I think that by following the principles in these books you can be fairly successful in almost anything.

What are the bad recommendations you hear in your profession or area of expertise?

I think there is a tendency to focus too much on averages when making schooling/career decisions.  Common guidance I see is to pursue opportunities where the averages are favorable. What is the average starting salary of someone graduating from this program? What does the average career look like for someone in this industry? What is a typical career path in this company? However, this line of thinking misses the fact that there are often huge distributions of outcomes, and it doesn’t consider the opportunities you may have to be on the extreme positive end of the spectrum or how you could customize your experience. 

What makes this challenging is that understanding what your true opportunity looks like requires that you have several exploratory conversations with people in the school/industry/company you are considering to see what’s possible, do some soul searching on what you would want your path to look like, and then do some critical thinking to assess how realistic it is and what alternative options you might have if it doesn’t work out as you hoped. 

This was very real for me when I was deciding whether to get an MBA. I wanted to get an MBA, but the ROI wasn’t making sense when I was looking at averages in terms of future career prospects. However, after dozens of exploratory conversations, I developed a specific path of where I wanted to take my career, and the numbers totally changed. It ended up being a great decision for me. Since then, I’ve gone through this exploration exercise at least once every few years. 

Career Q&A with Derek Pando, Head of International and Partner Marketing at Zoom (#2)

I recently kicked off a series of Career Q&As with successful leaders. The goal is to provide insightful lessons and practical advice you can leverage to further your career. The second interview is with Derek Pando, Head of Int’l and Partner Marketing at Zoom. I love his advice on how to trust your instincts, seek out mentors, and be bold in sharing your career aspirations.

Derek Pando leads Partner and International Marketing at Zoom Video Communications. He has spent his career at high growth enterprise software companies including Salesforce and LinkedIn, where he helped launch LinkedIn Sales Navigator. He has held a variety of different marketing roles in his career. His expertise is in product marketing, international marketing, marketing strategy and social selling. He also writes and speaks on collaboration, technology, marketing, and professional relationships. He speaks Spanish fluently and can get by in Portuguese. If you a lot of time to kill, ask him about his vegetable garden. You can follow him on his personal blog (derekpando.com) or on Twitter (@djpando). 

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What’s a book that has influenced your career or life, and why?

This might sound strange, but the book that has influenced my career the most is the Alchemist. In it, the main character has to leave good situations in search of even better, often starting from scratch. Each time he encounters significant struggles but achieves greater success. I think many times in our careers we have to do the same to keep progressing to our full potential. Leaving a job that we like or where we are very comfortable can be very challenging, but thinking about the story and book has given me the courage to take a leap multiple times. 

Was there an experience you had before age 21 that shaped who you are? What was it?

After some encouragement from my dad, I started a lawn mowing business where I grew up in Texas at the age of 15. I quickly learned that if you showed up, did a good job and were respectful you would have plenty of customers and more money than a 15-year-old would know what to do with. Creating something, working hard and having it be successful left a lasting impact. That experience set a foundation for me to feel confident in my professional abilities. 

How has a failure, or apparent failure, set you up for later success? Do you have a “favorite failure” of yours?

In college, I applied to my undergrad’s business school program. I was dead set on it. It was highly competitive and I got rejected. I was pretty devastated but tried to pick myself up as quickly as I could. I chose a different major, ended being the president of a club in the business program that I did not get in, got a scholarship and later returned to the same school to get an MBA. At the time, it felt like my clear path to success was destroyed, but things ended up working out better than I hoped. It was a good reminder that there are multiple paths to the same goal. 

What advice would you give to a smart, driven college student about to enter the “real world”? What advice should they ignore?

After you are making $75k, don’t make any career moves based mostly on money. Ignore anyone who does not encourage you to save money in your 20’s.  

What’s one of your proudest professional accomplishments?

The most recent professional accomplishment that I’m most proud of is working on Zoom’s IPO. When I first joined Zoom, I asked our CMO that whenever an IPO happens, I want to be involved. She asked me to be on the IPO deal team when the time came, which was something I had never done before. I learned a whole lot and feel proud to have contributed a tiny piece to the most successful IPO of 2019. This was a good lesson to tell your bosses your goals and aspirations, they’ll often help you achieve it if they can. 

When have you felt stuck in your career? How did you break out of it or push forward?

Yes. Each time, I consulted with trusted mentors. One time they encouraged me to stay at a job where I felt stuck and just be more patient. At a later job, my mentors encouraged me to leave, both ended up being the right call at the time. 

Who is one person, dead or alive, who you admire? Why do you admire them? 

Tyler Shultz, the Theranos whistleblower. That guy stuck to his guns and did what he felt was right against an unbelievable amount of pressure from very powerful people, including from his own family. It’s so hard to do the right thing in that situation, but he did.

What habit or practice helps you manage stress? 

Exercise. I managed the first two Zoomtopia events that had 500 and 1500 attendees respectively. It was a big project and very high stakes. As strange as this may sound, even though it was the busiest time of the year, I’d make sure to go running 1-2 times a week. Letting out some physical energy always seemed to help me not freak out. 

If you could go back in time to when you were entering the workforce and give yourself one piece of advice, what would it be?

Trust your instincts. Earlier in my career, it was so easy to default to the opinion of someone more experienced or older and not fight for my ideas or opinions. In hindsight, my instincts were better than I gave myself credit for at the time.

Thanks for reading. If you haven’t already, check out my Career Q&A with Dan Jimenez, Chatbooks COO.


Career Q&A with Dan Jimenez, Chatbooks COO (#1)

With the new year, I’m kicking off a series of Career Q&As with successful leaders. The goal is to provide insightful lessons and practical advice you can leverage to further your career. The first one is with Dan Jimenez, who I first met in business school. There are a lot of gems in the interview. I particularly love his advice on career risk, how to think about the different decades of your life, and how he bounced back from an early career setback. Enjoy!

Dan Jimenez is the Chief Operating Officer of Chatbooks, a company that creates photo books right from your phone. Since joining Chatbooks in early 2015, Dan has helped the D2C business scale revenue 30x while growing the team to over 130 and fulfilling orders to 45 countries worldwide. Prior to his current role as COO, Dan led the raise of $25M+ of venture financing as Chatbooks’ CFO. Previously, he was an associate at Peterson Partners, a Utah-based Private Equity & Venture Capital fund, as well as a strategy consultant at Accenture. Prior to earning an MBA at the BYU Marriott School, Dan was a vehicle dynamics engineer at Ford Racing where he was part of winning two NASCAR championships and 33 race wins, including the 2012 Daytona 500. Dan is a frequent guest lecturer at universities on topics of entrepreneurship and strategy. You can find him on Twitter at @TheDanJimenez.

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1) What’s a book that has influenced your career or life, and why?

Zero to One by Peter Thiel. I happened to be reading it at the time I was faced with the decision of either sticking with going into strategy consulting after completing my MBA, or instead take a risk and join Chatbooks, a tiny Utah-based consumer tech startup. There’s a segment of the book where Peter describes in painful detail how an MBA teaches many otherwise smart and talented individuals to become risk-averse optionality-seekers — and that choosing the consulting path was the ultimate move of optimizing for career optionality that an MBA grad could make. I knew at that moment that I had to take risks early in my career if I wanted to accomplish something special. I knew that every year I waited to take that career risk, it would make it less and less likely that it would ever happen. Zero to One has been a book I’ve read and reread, as it has principles that I think apply well beyond business into life.

Was there an experience you had before age 21 that shaped who you are? What was it?

When I was 21 I worked my first internship as a mechanical engineer at a small NASCAR racing team in North Carolina. I was young, inexperienced, and very intimidated by the very smart and talented professionals around me. I didn’t grow up “wrenching” on race cars, I was an engineering and design nerd who thought race cars were cool. But I felt like the ultimate imposter, to the point I went into work each day sick to my stomach that I’d do something embarrassing. That summer taught me the importance of portraying confidence and not being afraid to ask questions when you don’t know the answers. I figured out what I could uniquely contribute to the team and focused on providing value where I could, and ignored what I didn’t know yet.

How has a failure, or apparent failure, set you up for later success? Do you have a “favorite failure” of yours?

I worked the last 18 months of my undergrad program as an engineer at an oil & gas services business. I enjoyed the job and liked the people I worked with and hoped it would be a place I could spend the first phase of my career. I assumed things were going well enough that a full-time offer after graduation was a lock. A few weeks before graduation I found out I wouldn’t be getting the offer to join full-time. I had apparently done and said some things that rubbed my boss the wrong way. I was in a state of disbelief, but with graduation a few weeks away (and now without a job) I didn’t have time to sulk. I walked out of that office with a chip on my shoulder that I’d prove to them that they were wrong about me. I’d become a kick-ass engineer and grow well beyond what that company could have ever provided for me. I know it sounds quite egotistical, but that experience has been a constant motivator for me to work hard and prove that old boss wrong 🙂

What advice would you give to a smart, driven college student about to enter the “real world”? What advice should they ignore?

One of the best pieces of career advice I ever received was from a Managing Director at Accenture during my MBA internship. He said (paraphrasing) “In your 20’s get as many diverse experiences as you can. In your 30’s specialize. In your 40’s make your money. And in your 50’s start to give back and mentor others. If your focus is right in your 20s and 30s, then you’ll make all the money you need to in your 40s and after”. I liked this because it put into perspective how long careers are and that you need to approach it in phases. It’s also helped me to not worry about money so much in my 20s and 30s. Optimize for the right experiences right now, and the money will take care of itself later.

What are the bad recommendations you hear in your profession or area of expertise?

I think there can be too much emphasis put on “do what you love and you’ll never work a day in your life”. I got the chance to work in my “dream job”, as a vehicle dynamics engineer for a professional auto racing team. After the honeymoon period wore off, it kind of started to suck. It was a hard job, and “success” was dependant on so many variables outside of my control. The sport I used to love had become the job I was growing to dislike. Compare that to what I do now, operating a consumer tech company that helps consumers get photos off their phone and into their home. I wouldn’t say I’m naturally passionate about printing photos. But I do greatly enjoy the challenges of operating a business. The substance of the product or service at Chatbooks could (and will) change, and I’d still be just as happy because being an “operator” is at the core of what I enjoy doing. 

If you could go back in time to when you were entering the workforce and give yourself one piece of advice, what would it be?

Ask more questions. Don’t be afraid of what you don’t know.

What’s one of your proudest professional accomplishments? (while this can include an obvious accomplishment, feel free to include a more personal one)

Growing Chatbooks into a business that serves millions of happy customers, employs 130+ extremely talented professionals with a culture that makes it a joy to come into work. 

Since entering the workforce, how have you changed or transformed?

I’ve learned that the greatest value you end up providing is determined by how you interact with your teammates. Are you a “Multiplier” (to steal a term from Liz Wiseman), or are you a “Diminisher”? I believe the engineering training I got gave me a lot of diminishing tendencies (i.e. not trusting others to do the analysis, etc.) But as a leader, I’ve learned that I need to let go of the reins, and trust others to do the job I believe I would do. Once you progress in your career a bit, it’s much less about what you can individually contribute and much more about how you enable others to be successful and provide multiples of value to your company.

Who is one person, dead or alive, who you admire? Why do you admire them? 

Ok, this one may be fed by recency-bias, but Taysom Hill. Taysom had 4 season-ending injuries in college but still put in the work to make a run at the NFL draft. Despite having a super impressive combine he didn’t get drafted but made every opportunity count in his first preseason with the Packers. He still got cut, but was picked up by the Saints. He then made himself into whatever the Saints and Coach Sean Payton needed him to be. He didn’t sit back and say “No I’m only a QB and I can’t risk getting hurt”. He did whatever he could to provide value, and he’s subsequently become one of the most talked-about players in the NFL, playing virtually every position on the field. For me, Taysom is an example of the value a great “generalist” can provide, which I see all the time in startups. He’s also shown an incredible amount of grit and determination to never let his dream die after so many setbacks. 

What habit or practice helps you manage stress? (the more specific you can be, the better)

You have got to keep your whole life in balance. You have to eat right. You have to exercise. You have to talk about your worries, anxieties, fears with someone — they can’t only live in your head. Proactively manage your mental health like you would your physical health. A few things I’ve done that have helped me manage my stress are: 1) I found a stress release through playing the piano. I suck at it, but it works a part of my brain that relieves the pressure I feel elsewhere. 2) I’ve worked with my doctors to get all my hormone levels tested and corrected. We figured out what was out of balance, and after some simple treatments, I feel like a new human being. Actually, I feel like myself again. 3) Talk openly about your stresses. Find someone you can confide in, whether that’s a significant other, a mental health professional, or even your boss. I’m lucky to have a boss who cares deeply about my mental state and has made it part of our regular 1-on-1’s to check up on me. In summary, you’ve got to manage your mental and emotional stress, or it will manage you.

6 Ways to Keep the Savior in Our Everyday Lives

One unique thing about the Church of Jesus Christ of Latter-day Saints is that there is no paid clergy and the members are often invited to speak to the congregation. My wife and I spoke to our congregation yesterday for about 15 minutes each. Here’s the text from my talk.


Today I’ll be focusing on today is How to Keep the Savior In Our Everyday Lives. While there are countless ways to draw nearer to the Savior, I’ll be focusing on 6 practices that will help us keep Him in our everyday lives: 

  1. Pray to Heavenly Father
  2. Study the scriptures
  3. Serve others
  4. Express gratitude 
  5. Make and keep covenants, and
  6. Wait on the Lord

As I share these practices, I invite you to reflect on your life and ask yourself what you can do–or stop doing–to draw nearer to the Savior. 


1) Pray to Heavenly Father 

I quote from True to the Faith:

“Your Heavenly Father loves you and knows your needs, and He wants you to communicate with Him through prayer. As you make a habit of approaching God in prayer, you will come to know Him and draw ever nearer to Him. Your desires will become more like His. You will be able to secure for yourself, and for others, blessings that He is ready to give if you will but ask in faith.”

Doctrine and Covenants 8:2 teaches us how we receive answers to prayers. “Yea, behold, I will tell you in your mind and in your heart, by the Holy Ghost, which shall come upon you and which shall dwell in your heart.” 

When I was in grad school I was debating between two job offers, one in the Bay Area, where we’d lived before grad school, and one in the Midwest. We prayed and prayed to know what we should do. They were both great opportunities but I agonized over the decision, wanting to do what was right. Being the overanalytical person that I am, I made countless pros and cons lists. As the decision deadline drew near, we were no closer to making the decision. 

Finally, a few days before the deadline, the answer came. I had a powerful feeling, deep in my heart that we should take the job in the Bay Area. The undeniable answer trumped any list of pros and cons, and the answer to that prayer gave me the confidence to push forward. I’m grateful for the power of prayer. 


2) Study the scriptures

I’ll touch lighter on this one because my wife Whitney did a great job explaining how the scriptures–particularly the Book of Mormon–can bring us closer to the Savior. 

A few months back I felt a desire to become more charitable. I went to Moroni 7 where there are several scriptures on this topic. Verse 45 stood out. It gives a list of what charity is: “And charity suffereth long, and is kind, and envieth not, and is not puffed up, seeketh not her own, is not easily provoked, thinketh no evil, and rejoiceth not in iniquity but rejoiceth in the truth, beareth all things, believeth all things, hopeth all things, endureth all things.” 

I then dedicated my scripture study to each definition of charity: one day I studied how charity suffereth long, or is patient. Another day I studied how charity is kind. Diving deep into the topic of charity — which is the pure love of Christ — filled me with the Spirit and gave me an increased desire to be more like the Savior. 

Daily, meaningful scripture study will help us be receptive to the whisperings of the Holy Ghost. It builds our faith, fortifies us against temptation, and helps us draw near to our Heavenly Father and His Beloved Son.


3) Serve others

While studying the scriptures is a critical step to drawing nearer to the Savior, it’s equally important to serve others. Knowing isn’t enough, we must take action. We must do. 

I mentioned earlier that in my scripture study I was seeking to learn how to be more charitable. In the middle of this period, our family moved to Walnut Creek. Anyone who’s moved recently knows how much effort goes into a move. For weeks we organized, cleaned, made numerous trips to the DI trailer and packed and taped boxes. Finally, the day of the move came. I pulled up to our new house at around 3:30pm and started unloading the moving van. 

I hoped to make some progress before the Elders Quorum from this ward was scheduled to arrive at 6. At 4pm, two hours early, a man arrived. He was not the youngest of men, but he strapped on a weight belt and started unloading boxes. His pace was relentless. Several times I told him he could take off as he’d done more than his fair share, but he insisted on staying. By the time 6pm rolled around we had unloaded almost 2/3rds of the truck. Not only was he the first one to arrive, but he was also the last one to leave, staying late to help assemble one of the beds. The acts of kindness from the ward, particularly the kindness of this man, was so appreciated in our time of need. 

That day I learned more about charity than I did the entire month I had studied the topic. For several days I couldn’t think about his act of kindness, his act of charity, without getting teary-eyed. 

There are countless opportunities to serve others, many of them in our ward and stake. These planned acts of service are essential and needed. In addition to these scheduled opportunities, I encourage us to look for ways we can serve in our day to day life. Acts of service don’t have to be large. They can include: smiling at someone who looks sad, giving someone your seat on BART, letting a fellow driver merge into your lane, or putting away a neighbor’s trash can. Simply giving someone your full attention and genuinely listening is an act of service. These little things have a big impact. 

I love the parable of the Good Samaritan and it’s worth a refresher on how it starts and ends. “A certain lawyer stood up, and tempted Jesus, saying, Master, what shall I do to inherit eternal life? The Savior replies that he should love God and love his neighbor. To which, the lawyer asks, “And who is my neighbor?” Jesus proceeds to tell him the story of the Good Samaritan. How a man traveling to Jericho was severely beaten and left for dead. After a Levite and Priest passed by him, it was a Samaritan who stopped to help. The Samaritan had compassion on him, bound up his wounds, brought him to an inn, and took care of him.

Following his telling of the Good Samaritan, the Savior turned to the lawyer and asked: Which now of these three was neighbor unto him that fell among the thieves? And he said, He that shewed mercy on him. Then said Jesus unto him, Go, and do thou likewise.

The Samaritan didn’t set out that day to be a hero. He saw someone in need and he took action. We would do well to follow the Savior’s counsel: Go, and do thou likewise.


4) Express gratitude 

Alma 34:38 teaches us that we should “live in thanksgiving daily, for the many mercies and blessings which he doth bestow upon you.” The Lord has promised, “He who receiveth all things with thankfulness shall be made glorious” (Doctrine and Covenants 78:19). 

Several years ago I had a particularly bad day. I’m still not sure why. Things at work were good, and everyone in my family was doing well. There was nothing tangibly wrong, but something was nagging at me.

The next day, I continued reading a book called The Happiness Equation. The author discussed how expressing gratitude consistently leads to greater happiness. Later that day I listened to several general conference talks centered on finding greater peace and happiness, and the practice of giving thanks was referenced in each. The message hit me loud and clear—I need to be more grateful for all I have.

A few days later I kicked off what I dubbed the 30-Day Gratitude Challenge. Every single day, for 30 days, I would write a blog post sharing something I was grateful for. Here are four lessons I learned while completing the challenge.

A) Consistently giving thanks leads to increased happiness. Yes, the experiment worked. The simple act of writing down something I was grateful for made me happier and giving thanks on a daily basis left me constantly reflecting on the good in my life, even when I’d already written my blog post for the day.

B) Writing about gratitude made me more likely to thank others. Halfway through the experiment, I did something I probably don’t do enough. I sent an email to a colleague, outlining why I thought she was great at her job and how I appreciated her work. My email couldn’t have been more than five sentences in total. She followed up with a much longer message, explaining some challenges she was facing and how my note was the highlight of her week. Writing down what I was grateful for helped me be happier, which made me more likely to express gratitude to others.

C). There’s a silver lining in almost everything. When I did the 30-day challenge, I had a longer commute than anyone in my circle of friends. It came up a lot in conversation as people wanted to know how I was handling it. While reflecting one night, I thought about the positive aspects of the long commute. Commuting by train had given me time to read, reflect, and get a head start on the day’s work. By the time I walked into the office, I was in a better mindset and prepared to face challenges head-on.

D) Expressing gratitude can help, even when you feel you have nothing to be grateful for. A few weeks into the experiment I had a pretty bad day. I didn’t want to write about anything. It took a little time to find something I was genuinely grateful for, but I did it anyway. My day didn’t instantly turn around, but I did notice a difference.

The benefits of this gratitude challenge were so powerful that after the 30 days ended I made a commitment to continue the habit of writing down one thing each day that I’m grateful for. It’s now been almost three years since I kicked off the experiment (I’m on day 1,012) and this habit continues to enrich my life. As we take time to remember our blessings, we will recognize how much our Heavenly Father has done for us.


5) Make and keep covenants. 

The topic of making and keeping covenants has been front and center for the leaders of our church. In fact, during the October 2019 general conference, three apostles–Elders Renlund, Gong and Rasband–focused their talks on covenants. 

In his talk, Elder Rasband taught what a covenant is: 

“A covenant is a two-way promise between us and the Lord. As members of the Church, we covenant at baptism to take upon us the name of Jesus Christ, to live as He lived. Like those baptized at the Waters of Mormon, we covenant to become His people, “to bear one another’s burdens, that they may be light; … to mourn with those that mourn; … comfort those that stand in need of comfort, and to stand as witnesses of God at all times and in all things, and in all places.” 

When we partake of the sacrament, we renew our baptismal covenants. We not only make covenants at baptism but also in the temple. Temple worship allows us to regularly renew these covenants. 

Societal trends may not jibe with living a life of commitment and covenant-keeping, but such a life is central to keeping the Savior with us always. President Nelson has taught: “We increase the Savior’s power in our lives when we make sacred covenants and keep those covenants with precision. Our covenants bind us to Him and give us godly power.”


6) Wait on the Lord 

The final practice for keeping the Savior in our everyday lives is to wait on the Lord. 

But what does it mean to wait upon the Lord? In the scriptures, the word “wait” means to hope, to anticipate, and to trust. To hope and trust in the Lord requires faith, patience, humility, meekness, long-suffering, keeping the commandments, and enduring to the end.

For me, waiting on the Lord may be the hardest of the 6 practices discussed. I like things to happen in my time. When I pray, I want an answer right now. When there’s a challenge in my life, I want it to be fixed immediately. But we’ve been taught that “tribulation worketh patience” (Romans 5:3) and we must learn to “continue in patience until [we] are perfected” (D&C 67:13). Waiting on the Lord requires an attitude of “Thy will be done, O Lord, and not ours.”

I’d like to share a personal story of a time I learned to wait on the Lord. 

Shortly after graduating college, I took a job with Lehman Brothers, a Wall Street investment bank. I had worked like crazy to get the job and was crushed when the firm went bankrupt just a few weeks after I joined. Lehman’s bankruptcy was the largest in US history and fueled the 2008 financial crisis. Companies worldwide were cutting costs by laying off employees, and the job market was awful. Now, just a few months after completing my undergrad, I was out of work. Despite the odds, I was optimistic, but soon reality kicked in. Weeks went by. Months went by. And despite my best efforts, I couldn’t find a job. 

I was doing everything I had been taught to do when you need the Lord’s help. I was praying. I was reading my scriptures. I was going to the temple. I was striving to serve others. But it didn’t seem to be working. I felt forgotten. I felt alone. 

My wife and I went to church one Sunday like we did every week. I was particularly depressed that day and couldn’t be around others. I went home after Sacrament. I sat alone in our apartment before getting on my knees and praying. I felt prompted to turn on a movie, Finding Faith in Christ. As I watched the Savior heal, as I watched him serve, as I watched Him suffer for my sins in the Garden of Gethsemane and overcome death through His resurrection, I felt deeply of the love he had for me.  

I knew that everything would work out. There wasn’t an immediate solve, but in time I found a job and bounced back. In hindsight, those setbacks were not only valuable but essential to my career growth and spiritual growth. I am grateful I had to wait on the Lord. 

There are times in our lives where we are all tested. Times where we may feel a lessening of the Spirit for a season. We may feel like we’re doing everything we should be doing but don’t feel like our prayers are being answered. It’s critical that we trust in the Lord and keep pressing forward. 

In the words of Elder Holland, “Some blessings come soon, some come late, and some don’t come until heaven; but for those who embrace the gospel of Jesus Christ, they come.” The Lord is bound when we do what he says but we must wait on Him.



To recap, we can keep the Savior in our everyday lives by:

  1. Praying to Heavenly Father
  2. Studying the scriptures
  3. Serving others
  4. Expressing gratitude 
  5. Making and keeping covenants, and
  6. Waiting on the Lord

As you reflect on these six practices, I invite you to set a goal, one goal, for how you can keep the Savior in your everyday life. Maybe it’s being more diligent in your prayers, making more time for scripture study or striving to express gratitude for all you’ve been blessed us with. 

I want to close with my testimony. I know that we have a loving Heavenly Father. I know that his son, Jesus Christ, lived a perfect life and atoned for our sins. I promise that as we seek the Lord, we will find him. He stands at the door knocking. All we need to do is let him in. We can have His power with us every single day.